Mobile / Casino
When you open an account with tbajee12, you share personal details, wallet identifiers and transaction records with us — and this policy explains exactly what we collect, why we hold it, and what choices you have. Access to our platform depends on your local law and eligible regions.
This policy covers every piece of information you provide when you register, log in, make a transaction or contact our support team. That includes your name, email address, phone number, and the payment identifiers you use — whether that is a bKash mobile wallet number, a Upay account reference, or Bank Transfer details you submit during a withdrawal or deposit request. We also collect technical data: the device type you used, session timestamps, and the pages or game categories you opened during a session. This data helps us keep your account secure, process your wallet requests correctly, and respond to any questions you raise with our support team. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with service partners — for example, studios that supply game content such as those from Pragmatic Play or Spadegaming — it is only to the extent needed to deliver the service you requested. Retention periods depend on the type of record and any applicable local legal requirement. The current state of your stored data is accessible by contacting us through the channels shown in this policy.
When you use bKash to fund your account, we record the transaction reference and your registered mobile number. This is used only for matching your deposit to your account and handling any follow-up queries you raise.
Upay transactions generate a reference we store against your account record. We hold this to reconcile your wallet balance and to assist if a transaction query arises. We do not share it with unrelated third parties.
Bank Transfer submissions include account name and transfer reference details. We keep these to verify your transaction, match it to your tbajee12 wallet, and comply with any record-keeping requirement that applies to your region.
Not every interaction involving your information falls under this single policy document. Some areas are covered here in full; others are governed separately or fall outside our direct control. Knowing the difference helps you understand exactly what protections apply to you when you use tbajee12.
Everything you submit during account creation, login and account-settings changes is fully within scope of this policy. We control how that data is stored, how long it is retained, and who internally can access it.
Transaction data processed through bKash, Upay and Bank Transfer sits within scope for the reference records we hold. The payment networks themselves operate under their own privacy terms, which we do not control or override.
Game content delivered by studios such as Spadegaming, JDB or CQ9 is served through their systems. We cover the account-layer data only; in-game studio analytics are governed by those studios' own data practices.
Any external link you follow from tbajee12 takes you to a site or service outside our policy scope. We are not responsible for data practices on those destinations, and you should check their policies directly.
You have real choices about your data — not just legal formalities. You can ask us to show you the personal information we hold against your account, and we will provide a clear account-level summary. If any detail is wrong — a misspelled name, an outdated phone number, or an incorrect email address — you can request a correction and we will update the record after verifying your identity. You can also ask us what data we have shared and with whom, and we will explain this in plain terms. If you believe your data has been handled in a way that does not match this policy, you can raise a formal question through the contact path described in the support section below. We respond to data queries on a case-by-case basis, and the response time depends on the complexity of the request. Availability of certain rights may also depend on the local law applicable in your region.
Contact our support team with your registered account email and request a data summary. We will confirm what personal and transaction data we currently hold under your account.
Log in to your account dashboard to update contact details directly, or submit a correction request to support if the field is not editable from your account page.
You can request a plain-language explanation of any third party we have shared your data with in connection with your account or a specific transaction you made.
If you believe this policy has not been followed in relation to your account, contact us through the email or live chat path shown in the support section. We treat every such message seriously.
If you have a question about how we handle your data — or you want to exercise any of the rights described above — you can reach our support team through the channels below. Be ready to confirm your registered account email so we can verify your identity before sharing or amending any account-level information.
Send your data or policy query to our support email address listed on the contact page. Include your account email and a clear description of your request so we can handle it without unnecessary back-and-forth.
Open live chat from your account dashboard for real-time assistance. Live chat is suited for quick clarifications about what data we hold or how a specific transaction record appears in our system.
Your account dashboard shows the core profile data we hold — name, email, registered mobile number and linked wallet identifiers. Review it after login to check current stored details before raising a formal query.
We take a structured approach to the data we hold. Cookies are used on tbajee12 to maintain your login session and remember your account preferences between visits — not to build advertising profiles for external parties. You can adjust cookie behaviour through your browser settings, though some account functions depend on session cookies to work correctly. Account security is enforced at the credential level: your password is stored in hashed form and is not visible to support staff. If you suspect unauthorised access to your account, contact support immediately through the live chat path so we can freeze activity while investigating. Retention periods vary by data type — account registration records are held for as long as your account remains open, while transaction references may be retained for a longer period where local legal requirements apply.
We use session and preference cookies to keep you logged in and remember your account settings. We do not use cookies to serve personalised advertising from third-party networks. Adjust cookie settings in your browser at any time.
Passwords are stored in hashed form — not plain text — and are not accessible to support staff. If you forget your password, use the reset path on the login page, which sends a verification link to your registered email.
We hold your account data for as long as your account is active. Transaction references tied to bKash, Upay or Bank Transfer payments may be kept longer where local legal obligations require it. Ask us for details specific to your record.
To request deletion or restriction of your data, contact support with your account email and specify what you are asking for. We assess each request against the applicable legal requirements for your region before confirming action.
Below are the questions we receive most often about how tbajee12 handles personal data, wallet records and information. If your question is not answered here, reach out through live chat or email support.
We collect your name, email address, phone number and the payment identifiers you register — such as your bKash mobile number or Bank Transfer account name. We also record technical session data like device type and login timestamps to keep your account secure.
We only use your wallet identifiers to process and reconcile your transactions. We do not share bKash or Upay account details with unrelated third parties. Any data passed to a payment-processing partner is limited strictly to what is needed for the transaction.
Log in to your account dashboard for a view of your stored profile details. For a full data summary — including transaction records and any support correspondence — contact us by email or live chat with your registered account email and we will compile the information for you.
You can submit a deletion request through our support channels. We review each request against the applicable local legal requirements for your region — some transaction records may need to be retained for a specified period. We will confirm what can and cannot be deleted when we respond to your request.
This policy covers the account-layer data we hold on our side. Game content studios supply their titles through their own systems and operate under their own data practices. We are responsible only for the data you share directly with tbajee12 when you register or transact.
If your account becomes inactive, we continue to hold your registration and transaction records for the period required by any applicable local legal obligation. You can request account closure and ask what data will be retained by contacting support with your account details.